Wireless carrier congestion a product of how your phone connects, not that it is connected?

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cell-tower

Ars Technica has posted an interesting article, speculating that wireless carrier network congestion (especially in the case of AT&T) may not have so much to do with how much bandwidth your device is consuming, but rather how your smartphone is connecting to the network.

Typically, when a phone needs a data connection, it makes a request via a signaling channel on your carrier’s network. The data connection is then approved, opened, and remains open in an idle state when not in use. However, iPhone, Android, and webOS devices have all employed a little trick to help conserve battery life; they drop the data connection when not in use as opposed to allowing it to idle. While end-users see this manifested as increased battery life, wireless network carriers see it manifested as a spike in signal channel traffic, especially in urban areas. “Cell nodes use signaling channels to set up the data connection, as well as signaling phone calls, SMS messages, voicemails, and more. When enough iPhones are in a particular area, these signaling channels can become overloaded—there simply aren’t enough to handle all the data requests along with all the calls and messages,” writes Ars.

It isn’t just American carriers experiencing this issue. U.K. wireless provider O2 experienced a similar problem soon after releasing the iPhone. O2 had to work with network vendors to optimize its network to allow for the dynamic handling of signal requests. However, most European carriers did tend to fair much better than their American counterparts. “Europe embraced heavy text messaging and data use far earlier than users in the US. SMS and MMS messages rely heavily on signaling channels to operate, and so networks were generally configured to dynamically manage changes in signaling traffic,” said an industry expert.

As for AT&T, scheduled backhaul improvements and over 2,000 new cell towers scheduled for 2010 should help stem the tide, but with the iPad and a litany of Android devices in the pipeline… stay tuned.

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37 Comments
  • Bong

    First !!!!!!!!

  • bluehorseshoe

    Is that why so many calls are dropped on GSM devices…they drop more than just the data? Would love to see an article on that.

    • http://benpike.net Ben Pike

      If I read Andrew’s synopsis it correctly – yeah.

      If there’s enough saturation of smartphone users in an area to overload the signaling channel it affects everything that operates on the signaling channel; specifically voice, SMS, & MMS….

      But whether or not this problem is specific to GSM I have no clue…

    • Andrew Munchbach

      No, after your call is connected signaling channels aren’t in play. It is all signal quality/strength after that.

    • Not Quite

      I’m not trying to be funny or flame you: But I have zero idea what you’re talking about and all I’ve ever used in my cellphone-living life is GSM.

      • Not Quite

        that was in reply to horseshoe

  • Sugar Grove

    dial *3001#12345#*
    on your iphone to go into field test mode and see your tower connections change.

  • cell guy

    I love how nobody ever points out how the people they say at&t’s network sucks ALL USE IPHONES. You never hear people that use a blackberry on at&t complain. Some food for thought.

    • Bob

      I use a 9000 in downtown Atlanta and I have plenty of problems when I have 3G turned on. I leave it on Edge most of the time and never have an issue.

    • Bubba

      To be fair, some people that say AT&T sucks don’t use the network at all.

    • CMC

      I have a BlackBerry 9000 and an iPhone both on AT&T and the iPhone drops way fewer calls than the BB. I drop several calls per week on the BB, but am yet to drop one on the iPhone.

  • biasedboygenius

    Like it or not GSM towers are the future of cell phone industry. Verizon will soon see these types of problems as they transition to LTE. AT&T has been making this transition for almost 10 years.

    • barnum

      I, personally, am not worried about that at all. Being a Sprint customer, and knowing the growth and potential of WiMax is good enough for me.

      • AusFest

        WiMax isnt going anywhere. It will die with Sprint. As much as I hate to say it. I actually like Sprint, but I guess thats cause I’m not one of there customers.

      • AusFest

        It wont go anywhere in the US that is.

      • roach

        Wasn’t this covvered in an article last week? Wimax isn’t going anywhere and if anything it is far closer to global coverage than LTE, while LTE had great intentions they sat idle while talking about what they could do and in the mean time Wimax has been very busy deploying. I hope LTE really takes off, but unless you get europe and asia to commit to it, LTE will fall prey to the same handset problems that plagued CDMA for so long.

      • LaToya (AKA Digital Nightmare)

        Verizon should’ve chosen WiMax like Sprint. They have no reason to commit to LTE when they could have chosen an existing 4G technology and have the edge over AT&T. It won’t be much different now because they are already alienated from the GSM networks of AT&T and T-Mobile, and now will alienate themselves from the other major CDMA carrier. 4G phones will have to specifically developed from their oddball network.

      • Lolipopjones

        This post makes no sense because more carriers and manufacturers are jumping on LTE then WiMax when it comes to Wireless telecoms.

      • bonesb

        Have you used Clear/Clearwire? I did, the service was generally crappy indoors and “reception” dropped like a rock when moving away from a window – I’d get 10 bars outdoors and 1 indoors 10 feet away. The tech needs work – I’m in PDX, and that network’s been up and running for 2-1/2 years. Our company couldn’t get reliable service for 8 months and dropped Clear, like a rock.

      • tyler

        I agree WiMax is going to die because LTE can be upgraded from either cdma or gsm and is interoperative on both networks their has been multiple successful tests of a gsm to LTE and a cdma to LTE phone call being successful. What reason would a company go to a completely different standard? WiMax is going to die just like Hddvd did and LTE will take off just like blu-ray did. Another note, since both att and verizon will be adopting LTE their coverage map will be exactly the same and you will be able to roam on verizon’s network if you are on att and vice versa win win win for everyone!!

    • frank

      ten yrs and they are still behind

  • Scott

    (especially with the care of AT&T in the U.S.)

    Shouldn’t that be:

    (especially with the case of AT&T in the U.S.)? I don’t think AT&T cares.

    • Andrew Munchbach

      Yes it should. Fixed. Thank you!

  • StevenGlansburg

    So does this explain why data is sooooooooooo slow on blackberrys?

    • fan_of_fanboys

      It is also why carriers love BB. If you read the article last weak you saw how BB download data is diff. from other phones. You could have more people using BB w/ more consistent speed than less people using Iphones (or Android, WebOS)

    • jonno

      I suppose it depends on what network you are using your blackberry on. The networks I’ve used blackberry devices on, the browser is actually relatively quick.

  • NoFan

    When you say data is slow, do you mean why does the browser lag or downloading files? Browser lags b/c the the browser is shoddy. Needs a webkit like Linus based os. (webos, android, ect.)

  • YesFan

    @NoFan

    “Needs a webkit like Linus based os.”

    yesi agree, it needs a Charlie Brown charactor OS.

  • YesFan

    *cough* character, excuse me.

  • http://www.facebook.com/Drummer85 Zatch

    Good grief!

  • johdaxx

    That’s really interesting – I had an experience at a ski resort a few weekends ago. My son and I were kicking it in a remote lodge, just on the periphery of ATT service, though usually I could get an acceptable edge connection there.

    There was a table of ski-bunnies next to us griping their iphones weren’t working, but after they left, both my son’s Samsung Solstice and my N85 started working fine.

    Certainly not a scientific observation, but enough (along with this article) to make you say, “Hmmm…”

  • LaToya (AKA Digital Nightmare)

    This is just an excuse for wireless providers to not build out their networks. If T-Mobile can cover over 200 Million people in less than a year, being a foreign owned carrier and smallest of the national carriers, there is no reason why AT&T’s 3G coverage map shouldn’t look like Verizon’s, especially since they have more revenue.

  • Bill

    Whatever it is, AT&T needs to fix their issues quickly.

    Hopefully the 4g iPhones fix this

    • don’t be stupid

      get it together; the iphone 4g won’t fix anything. iphone is just another phone, and apple is just another company that wants to make money. and the best way for them to make money right now is to make more internal space in their phone for apps to run. apps are the “new thing” in the wireless cell phone industry (ie: what can YOUR phone do?), and apps by their nature use data. iphone and Android OS don’t have a way to compress data (like a BB would), so they take up all the network space when all their users are using one or many of the thousands of apps out there. So until apps go out of style (yeah, right), there’s not a lot cell phone companies can do.

  • TheBig D

    Look at Verizon’s map very carefully…Lot of red in The Dakota’s, Texas Panhandle…Unless customer’s really care that their cows and bison have cell phone coverage – then truth is that 95% of the population is covered by both carriers. Next, once the Centential Wireless and the Alltel-AT&T market purchases are approved by the FCC, the map will look very similiar

  • Brian

    On the CDMA side, ARS has it wrong…The data channel goes to idle but it does not drop…Come on BGR, you should know this from playing with CDMA devices!

    I think the real issue ARS is overlooking is this. CDMA uses a dedicated data channel and a dedicated voice channel. So, no matter what your voice calling or SMS load in a sector, your data throughout is not diminished by this traffic. If the data channel is overloaded, simply carve out another 1.25 MHZ channel, deploy the card, make sure you have adequate backhaul in place, and all devices in the sector experience a capacity increase.

    HSPA does not work this way as voice and data are shared in the same channel band. So, if your data load goes up, your voice calls begin to drop and vice versa. Some safe guards can be put in place (allocating bandwidth), but if you haven’t deployed the backhaul or upgraded the infrastructure of deployed new 6MHz channels, like what I believe is occurring, then you have exactly the situation that is occuring with the iPhone.

    I am not saying GSM or CDMA is better than other, they each have their own costs and benefits.

  • magnum

    no more?

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