Microsoft and Danger recover “most” Sidekick user data

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These past two weeks have been one hell of an emotional roller coaster for Sidekick users, but it looks as if all isn’t lost as Roz Ho, Corporate Vice President of Premium Mobile Experiences for Microsoft posted this message on T-Mobile’s Sidekick forum:

We are pleased to report that we have recovered most, if not all, customer data for those  Sidekick customers whose data was affected by the recent outage.  We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.

We now believe that data loss affected a minority of Sidekick users.  If your Sidekick account was among those affected, please continue to log into these forums for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.

So just what was the cause of this who debacle? Oh you know, just another one of those “system failures” caused by a mischievous data gnome that triggered a “data loss in the core database and the back-up.” Oh well, it happens. At least you’re likely to get getting your data, one months free service and a $100 gift card for the inconvenience. Or maybe not the last two parts?

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19 Comments
  • Dio

    I have a cousin with a sidekick he’s been wanting to upgrade. I’ll have to ask him if he got the $100 “sorry card”

  • Bama Boy

    No one recieved the $100 card cause T-Mobile was waiting out the 14 days before judging of ur data loss warranted recieving one…

    I am just curious when they will start rolling back data to our phones….and what “minority” of people actually loss their data for good….cause i was curious if the stuff that has been synced since the data outage would have saved over what ever corrupted files were alredy on the server…cause i know since i lost my 800+ contacts i have recoveered close to 200 and those should have been saved when they said they sytems were back up a few days ago…this is a nightmare still…and while progress is being made…every day without my contacts is just absolutely killing me…ugh

    And for all the people who keep crying its our fault shoulda saved it to the SIM card…the SIM only holds 200 to 250….and every thing was usually saved to T-Mobile .com on the Desktop Interface but even that was inaccessible so as far as storage solutions for the Sidekick that was it…glad the end is near in sight though

  • jw

    does anyone over the age of 20 own a sidekick?

  • Bama Boy

    Yup…i do…24….and all of my college friends do as well…mostly the more capable LX 09 but some still push out the 08 with its tighter keyboard

  • Name (required)

    :::Yawn:::
    Lemme check my Care-O-Meter about the Sidekick and anyone who owns one…
    Nope.

  • findaclue

    I like how when the news is positive, Microsoft gets to announce it.

  • Riley

    I feel ya findaclue

    @require if u dont care then dont post anything…

    yahoo news had this morning that based off previous financial statements there are between 600,000 to 1 million Sidekick users with data plans…too lazy to find tha link

  • paolo cardoso

    but this only complys to ppl with contracts what about ppl who have thier sidekicks as prepaid what do we get

  • StevenGlansburg

    I had a Sidekick 3 until I was almost 23 (towards the end of 07)…and that thing was great. Still to this day not a better keyboard for any kind of texting device and NOTHING COMES CLOSE to it’s instant messaging clients (in particular AIM). Having owned the blackberry 8700, the Dash, and now the iphone since then, there is STILL NOTHING CLOSE with respect to those features!

    But alas, you gotta trade some things for more important features so I moved on, but again, I definitely see the positives in a Sidekick.

    For those bashing it, I think that perhaps most of you have no idea what you are talking about.

  • http://thescootingscholar.typepad.com rjlawrencejr

    I concur with StevenGlansburg.

    I was Sidekick user for five years, from the day it debuted seven years ago until iPhone hit the streets and I am now 42 years old. Yes, the Sidekick may have been marketed to a young urban clientele, however that does not mean others outside of the key demo did not find it attractive and capable.

    It was a very capable device and yes, there are still moments when I miss its magnificent keyboard and ability to handle instant messaging so well.

  • celz

    @ steven i feel you the only os i can really enjoy right now is winmo for the customization and homescreens, but i came from an sk and that is a great device period.. even the new ones.. a sidekick does messaging better than a bb and thats saying alot.. They may not have all the apps, touchscreens, and other features but they message faster easier and more accurately than anything.. if you dont agree its because you never used one

  • Dirk

    At least they didn’t dodge the issue and addressed it right away.

    Apple’s strategy is to wait until the media or trade rags get a hold of a serious problem and then they give a small statement saying we’re aware of the problem.

    Remind you of anything snow kitty users. Use the guest log in and lose all your data. This has been a known issues since the beginning of September and Apple wouldn’t admit it even on their own forum site.

    The iPhone’s 3.0+ firmware has been dropping WiFi since 3.0 and they have yet to address the issue.

    Apple’s answer is to put out another 300mb .01 firmware update when they need to block palm from using iTunes.

    Fix the fucking bugs and then worry about pissing off yet another Vendor Apple.

  • findaclue

    @Dirk

    They may not have had a choice BUT to address the issue.

  • watbetch

    I’ve got a SK LX 09 I don’t use, I’ll be the first to tell you Beejive bitch slaps all of the SK’s IM apps.

  • celz

    1. palringo is better than beejive.. 2. no one said the sk had the best aim exp. it has the best overall, fastest, and easiest messaging when you take all forms into account..

  • http://www.nerdyconnie.com nerdyconnie

    If you had google sync on your blackberry or iphone, you could have backed up your contacts for free on Google. All 750 of mine are wirelessly stored in my Gmail acct. love it.

  • Don

    Microsoft data service unreliable? I’m shocked! And to think they want to get into automotive operating systems..

    “Airbag deployment not responding. Abort or retry?”

  • Joe the Plumber

    @watbetch,

    Lol funny name, but anyway beejive isn’t as good as it’s hyped to be. Its slightly better than IM which sucks mega balls. The sidekick im app may not have be feature packed but for mobile devices it’s leaps and bounds above everyone else. Its fast, reliable, easy to understand and just great. I know, I had a sklx for 8 months.

    Posted from BGR Mobile (iPhone).

  • Cellphone Chris

    Let me preface this to state that this is my first post here; I apologize if this appears in the wrong forum…

    Dear T-Mobile/Danger:

    My sentiments as a long-time subscriber:

    T-Mobile:

    I’ve had your services since your spokesperson was a parrot and your name was Omnipoint. I even sold them as an Authorized Dealer when the pager business died. It was 1998, and you only offered a handful of brick-sized phones (remember the Ericsson 388?), and your flagship handset had a 3-color screen and was made by Siemens. I remember using prepaid coupons to pay my postpaid bill – Genius! Your network was small, your plans were so-so, but digital was superior, and you were my first choice.

    You became Voicestream, and had a fancy, stylized logo and Jamie-Lee Curtis was your spokesperson. She gave James Earl Jones a run for his money and you began to look like a major player. There were plenty of companies to choose from, but I stayed faithful. I used all the newest handsets and loved the ease of switching my SIM, allowing me to try all the newest phones. My Nokia 3300 fell 100 times but never failed me. I would just put the shell back together, and I had all the colors. I composed my own ringers painstakingly from the composer before it became a billion-dollar business. AT&T was still TDMA back then, and you were the only GSM player for a while (It still amazes me how you let Cingular/Big Blue leapfrog you with your own technology, but I digress).

    You gobbled up smaller carriers left and right, and soon you got your new name. T-Mobile. Your coverage maps still looked like daddy-long-legs, but with each revision, the pink spiders gained weight. You were determined to provide call quality over tower quantity, knowing the latter would come soon enough. I always had enjoyable experiences as a customer and got my whole family under your wing.

    Flash forward to 2002. I had a two-way pager from Skytel, and life was good. I could actually check email without a COMPUTER! My last regular handset was a Motorola V70, a slick-looking phone that rotated instead of flipping open. But I lusted for something that could do it all. I bought an unlocked Motorola Accompli 009 online to combine my 2-way pager with a phone, and also had a color screen. Mandatory headset required though, and Bluetooth didn’t exist yet. That didn’t last long. I looked at my sheet of upcoming phones and saw some chunky, grey, calculator-looking thing with a full keyboard. And the screen did some funky, flip move that snapped open like I always wished the V70 had done. Was this the device I had been looking for?

    Danger:

    Ahhh, what say I say to my dear old friend. I picked up your ugly duckling of a device and never looked back. I had never been brand-loyal with handset manufacturers, but boy, did that change. In my entire history as a wireless customer, no device has matched the ingenuity of something so useful as the Jump button. I’ve multi-tasked with ease, and frequented the hiptop.com (later, poweredbydanger.com) forums daily anticipating each OTA update. I remember when AIM smileys and copy/paste were added. I posted so often under the name JustifydHomicide that I was a “Power User”. Appletech, The Gryphon, mwsmith, JHC – These people were the gurus of my Sidekick experience. I got a developer’s key and loved testing applications, learning the Menu+Shift shortcuts like the back of my hand.

    You were always so ahead of the curve, single-handedly creating the catalog model for which Apple smugly gets credit, and for which all the other OS companies are still clamoring. I felt that I was using the latest and greatest technology, for a while that is. I anticipated each new hardware launch and recall ordering the Sidekick 2 at midnight of the launch. I’ve done the same for each new device, and even sprung for the Mr. Cartoon and LRG LE’s. I remained positive after your acquisition by Microsoft, even after they unceremoniously fired half of your staff, anxiously hoping that someday I’d see the convergence of the Sidekick with another favorite, the Zune.

    When the G1 came out, I resisted temptation and waited to upgrade to the LX09 even though 3G hadn’t launched in my area yet. I was grandfathered into your $20 data, and was willing to forgo the latest handset and stay loyal to you. For the first time, however, I was thoroughly unimpressed by your new outfit. Sure, your new dress was sexy and sleek, but the new integration of social networking apps lacked functionality and slowed my typically reliable OS to a crawl. I became plagued with frequent resets and freezing and now stay logged out of apps unless I need them, opting to use the browser for Twitter rather than the especially-limited catalog version. It soon became clear why this app and others were provided to the end user for free.

    I began to fall out of love with you after gazing at superior products. I even flirted with a few, impressed by better features and ease of use. I developed an infatuation for Android like a middle middle-aged man staring at a young home-wrecker. The company whose ingenuity I had loved and been loyal to had changed like an estranged wife of 6 years. It felt like you lost your touch, and looking at your renders of the Project Pink phones had me drawing up my divorce papers.

    Then, there was the straw that broke the camel’s back,

    October 2nd, 2009:

    You know the particulars, so I won’t cover old news. You know what you did. You cheated on me. I had a trust in you that I was sure you wouldn’t break. My secrets were safe with you throughout our relationship, and then you walked out on me in the form of a data outage. It had happened before, but never like this. I couldn’t reach you for over a week, and when I heard from you, I realized that it was worse than I thought. You didn’t just fail me, but you also destroyed everything we built together. Taking over 1000 contacts with you when you left was like emptying the joint account and taking the kids. You didn’t even leave the pictures as a memento. How cruel could you be?

    Apparently you had a change of heart, restoring some of my contacts, although you haven’t yet made me whole. I’m still waiting for you to drop off the rest of my stuff – Do you think you can get the calendar, bookmarks, and photos back to me soon? I’m starting to think it’ll all work out in the end; I’m getting comfortable with the idea that we won’t be together much longer. I noticed you took yourself off the market on t-mobile.com, too. Decided not to play the field?

    Android looks better every day, but I like my ladies with keyboards, and G1’s getting wrinkles every day. I check in on my new love interests N900 and Bold 2 daily, and can’t wait to choose my new wife. T-Mobile at least had enough Loyalty (Plan) to allow me to forgive them, but you I cannot. The credits and new handset they offered me make me feel a little better.

    T-Mobile:

    With your bold launch of Project Dark, this could not have come at a more inopportune time. I applaud your willingness to adopt a new model and buck the tradition that has plagued the wireless climate in the U.S. I will not be converting to one of these new plans, as my current plan suits me better. I do wonder two things about your no-contract Even More Plus plans:

    Will handsets purchased at full retail come unlocked?

    Will customer be allowed to provide their own unlocked handset and sign up for Even More Plus?

    In closing, thank you T-Mobile for always having a “Think Customer First” attitude, a credo of another large and successful company. Your customer service is unparalleled, and your philosophy as a company influenced me to work for your corporation during my 9-year wireless career, before moving on to a different industry. In this situation, you didn’t hesitate to concede your faults for Microsoft/Danger’s shortcomings. Although you were only indirectly responsible, you realized that ultimately YOU collect my bill, and I respect that. I won’t disclose what concessions you’ve offered me to retain my business, but I do beleive that I will continue to a be satisfied customer some time in November. I hope Microsoft makes you whole for your loss of revenue due to this debacle.

    Cellphone Chris
    cellphonechris[at]gmail.com

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