Nokia responds to 5800 XpressMusic NAM 3G connectivity issues

Nokia has reportedly confirmed that some if its North American 5800 XpressMusic handsets are having 3G connectivity issues. The information, said to have been provided by an unnamed Nokia rep, suggests that only customers in Chicago and New York are experiencing difficulties while handsets in Dallas and Miami are working without issue. Nokia claims to be investigating both the device and the networks used in order to determine the source of the problem. Here’s the PR blurb:

We have learned that some Nokia 5800 XpressMusic devices are having issues with 3G performance. This is a very isolated problem concerning only the North American market* and is not specific to any other region or country. We are currently investigating the matter further to find a quick remedy to the situation. Customer satisfaction and product quality are very important to Nokia and we take all quality and customer satisfaction-related issues seriously. Nokia is investigating the issue. Existing customers of the 5800 XpressMusic who experience 3G signal issue with the device are advised to contact Nokia Customer Care.

*only NY and Chicago affected, in Dallas and Miami the devices are working OK. The investigation is ongoing on the device itself and the network used in these cases.

No word on how this will effect the general availability of the device but regardless of the outcome, such a problematic launch of Nokia’s first S60 5th Edition in the US does not bode well. On the other hand, here’s our theory: 3G handsets are developing AI and refuse to be crippled any longer by AT&T’s sorry excuse for a high-speed data network as it continues to reach new lows in several big cities around the country.

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