Remember the story of Brofort’s struggles with TELUS that we told the world about on Friday? Well we have some pretty great news to report in this follow up. On Friday night we got an email from the Vice President of Brofort who had just finished talking to some higher ups at TELUS and this is what he had to say:
A happy ending, I just got off the phone with the “Office of the President”.
They will be crediting back all of overages to $0.10 since activation and also honouring the $0.10 for the remainder of the contract.
Technically they have to switch our plan due to the way their system is set up, but the new plan will have $0.10 overage and otherwise in their words “will be as good or better” than our current plan.
They will be calculating the amount of the credit and will have it for me next week.
We would be lying if we said we expected TELUS to react so quickly to our report but the company did the right thing and good on them for that. While this should not have been an issue to begin with of course, it is always refreshing to see a conflict resolved. What is that expected credit amount? It looks to be in the area of $75,000. Awesome!
So there you have it folks – in the end TELUS keeps a pretty substantial small business contract and Brofort can go on doing business without further fear of getting mauled by its wireless carrier. Help Me Howard has nothing on your pals here at BGR.