The past month or so have not been kind to AT&T’s wireless networks. Constant and often major network outages have been rolling across the country for the better part of a month now and these mounting issues come on top of ongoing complaints regarding AT&T’s ever-slowing 3G network. Not good. An anonymous tipster brings news of this latest major network issue, affecting Philadelphia and the surrounding area. The symptoms this time around include the inability to hear the party on the other end of the line during outbound and inbound calls. We’re going to go out on a limb here and say it’s pretty important to, you know, hear the person you’re talking to. The good news for those affected: AT&T is well aware of the problem and hopefully it will be resolved in a timely manner. Hit the jump for the full AT&T ticket.
Clarify Ticket: CM20090116_5023387 Philadelphia Area
CTS Ticket: TT000009455966
Start Time: 1/16/2009 6:35 AM
Originated By: BMG-Greensboro
Complaint Type: Voice
Market: Philadelphia, and surrounding area’s
Problem Description: Callers cannot hear other party , whether outbound or inbound calls.
Current VLR Address: 12404492840
Current VLR Location: AT&T – Lucent – Philadelphia, PA
Is this associated to a specific area: Yes
If “Yes” what City/State & Cellsite(s): Current VLR Address: 12404492840
Current VLR Location: AT&T – Lucent – Philadelphia, PA – Philsdelphia Area
Is there a specific NPA NXX associated: No
If “Yes” list NPA NXX:
Is there a common LRN: No
If “Yes” list LRN:
Call Flow: Mobile – Mobile
Provide ticket examples:
Submitter Name & Contact Info:
If Severity is SIR click on link below:
NSS Update: Phila Technical Assistance Group (TAG) and the engineers are working one way audio issue .
Teams Engaged: Phila Technical Assistance Group (TAG) and the engineers are working issue.
Provide More Examples: No
NSS Accepted Trend: Yes
Root Cause: TO BE DETERMINED.
Archived Trend: No
NSS Team: Area Complaints
CARE Resolution Confirmed: No