Sprint releases Q3 2008 results

well all i can say is that with ANY carrier you are going to have poor customer service at times …and as far as third party indirect retailers go it depends on who the retailers are they do not have access to billing and special discounts but at our store we do not only sell phones we take care of our customers and they always come back and we do tell the truth and are up front about everything including price pplans and have gotten many customers credit on their bills …we mostly do customer service !!!!!!sprint is not that bad you just have to get the right rep and if you dont pay your bill on time then yeah you won’t be happy with the service!

people every phone has its problem and known issues there is no perfect phone yes there are many features but how many people know how to use their phone to its full potential my favorite answer to “have you sycned your phone?” is what does that mean does my phone do that …of course it does!!!!!!!! if you plan to get a pda get the net and now about prices a single line with internet and unlimited text with 450 minutes 69.99 with sprint and lets look at verizon 450 min unlimited text+net minimum 79.99 full access 99.99 tmobile uhh i could go on and one the grass is never greener on the other side that is why a customer wise consumer is likely to shop before switching and most stay where they are!!!! customers are very hard to satisfy unless they get credit or something free that is sad !and i see people manipulate sprint like you wouldnt believe its maddening!!!!!

I’m sorry but you wait until the problems start. Be a customer for a while, than the problems start with your phone and service. Than you will understand people’s anger with Sprint. They advertise their service as being lightning speed which is not. You may get a very nice phone from Sprint (because they don’t make them)but most (maybe ALL) features will not work properly.

Oh and one more thing. Sprint’s stock speaks for itself (2.86 a share). Need i say more!

Well you do know you do not have the final word how many stocks are down at the moment so…your complaints are petty and about the whole lightning speed Sprint was the first 3g carrier and yeah att they can say they are the fastest 3g but sprint is already headed towards 4 g so they are in two different categories plus then if we are so slow why does the manager at our att store in town prefer the sprint aircard .I have used an att aircard and it is like dial up oh and another thing is not one carrier makes their own phones how dumb is that to say duh !!!!!they all do not make phones they all carry the same phones except for the ones they each have as exclusive..I do have a phone and as far as i know I can get my work email and personal email I check my bank accounts and everything on my phone sooo I have no complaints about my phone !!!certain phones do work better on certain networks so to your comments are so whatever

go to Verizon.

The Sprint coverage map looks like Swiss Cheese now. Towers are getting taken off line and not put back up in smaller areas like mine.

Verizon’s phone, albeit crippled, are at aleast able to make and recieve calls and not just provide a voicemail icon 12-15 hours after a customer has given up reaching you.

And do not get the Storm…it iis a great concept phone but needs another year or two to get the kinks out of the hardware and software.

Look for “Twenty things” on the RIM Blackberry forum.

I’ve been with Sprint for about 5years and I’ve had every major carrier. Verizon, At@t, T-mobile and Sprint. Honestly Sprint is the best overall. Yeah outsourced customer service sucks but the last few times I called they were all American and very helpful. People who talk down on Sprint either A) never had service with them or B) owe them money. Either way every carrier has Pro’s and Con’s. T-mobile has the worst phones and almost no 3g coverage everyone else will have 4g soon. Att nickel and dimes you and 3g and call signal is spotty Iphone owners are suing them for coverage issues. Verizon is to damm expensive and they cripple the heck out of there phones and take many good features off and charge you for everything. Sprint has poor customer service and had a hard time merging with Nextel thats when the billing got all messed up because they had to integrate 2 whole companies billing systems. That’s all over now and Sprint is moving in the right direction. I cant wait for WiMax!

“People who talk down on Sprint either A) never had service with them or B) owe them money.”

Really?

I have had service with them and I don’t owe money.

So that still does not change their carppy service in my area, or their poor customer service…

There goes your theory.

the mogul and the touch both had issues every single phone out there has issues even the overly glorified iphone has issues and that has to do with htc or apple and every other MANUFACTURER people please remember that the carriers do not make the phones the MANUFACTURERS do.

oh wow watch out mr.hd has the og iphone good luck over paying with verizon or nickel and diming at att how much extra do you pay again for text and internet onthat i phone?

lets remember that sprint is not the only company that uses outside(the us) call centers many comapnies do and since people need jobs right now it may be a good idea for them to use local call centers oh wait i think they are hold on let me call… wait yes there it is us call center…..but if i had a dollar for every place i have been to and its funny how every one has lawyers these days

it actually does have everything to do with the merger they were strong until they merged

every att call center i’ve called has been in the good ‘ol U.S. of A. I’m also a dealer and in store customer service is what keeps my customers coming back as well. Unfortunately, att doesn’t have coverage in all the areas people want them to. But guess what, neither does sprint, verizon or T-mo. SO cngrats to you sandy for working for a carrier that is usable in your town. However, in a town like mine, just like over the rest of the u.s. where the signal is hit or miss with sprint, the lack of commitment to assist a customer under contract who is experiencing issues is driving people away. If I were you, Sandy, i’d build up a pretty fantastic resume. Sprint is def not gonna last in the cell game at this current pace.

First of all TRV$ soo cool you used symbols wow applause for you!!!or how about a cookie? I have many customers come back to my store I have worked retail for years so I know how to make a customer happy..besides a good sales person can get a customer to comeback that has nothing to do with anything lol its just funny.. I have no complaints by the way…I have never said sprint has more coverage than anyone cause if you want to put it that way no carrier has coverage everywhere am i right? yes!I lived in la and had cingular and i have to say it was pfft!I just stopped using tmobile because they service was sub par .NOw to tell you the truth lil kid I do not need a resume I can get a job where ever I want I chose this job because it was a change of pace honey I am indirect we work for whoever sprint is a good company if people like you dont think so I can care less I just want to make sure we get the facts straight I am guessing you work for att if you dont then you work for a carrier and your opions and my opinions are biased do you think?I do believe that sprint has been in the “game” for a while I am sorry that you have to worry about meeting your 70% but for me and my co workers its all about customer service and making sure that we make people happy.Just remember in this economy no ones job is secure didnt att just cut some jobs or was i just imagining that!hmmm I wonder….