JD Power rates AT&T last in call quality

By on Sep 8, 2008 at 5:13 PM
General September 8, 2008

The results of the recent J.D. Power and Associates wireless industry survey are in, and things could look a bit…better for AT&T. The carrier came in dead last in 4 out of 6 regional categories, and never rose above a 3-out-of-5 rating in any one race. Worse still, the survey includes results culled between February and June, which means that none of the recent iPhone 3G woes have been factored in. Verizon came in first, (as we’ve pointed out) followed by Alltel, with Sprint and U.S. Cellular coming in a tied 3rd and T-Mobile securing a 4th place finish. Beyond AT&T’s abysmal performance, this clearly indicates that, at least when it comes to call quality, CDMA still reigns supreme. Perhaps this should serve as a wake-up call to the GSM giants to shore up their networks and provide a real increase in call quality and coverage. How’s that sound?

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  • Dionsb

    There is really no comparison! 3G or other wise! http://forums.macrumors.com/showthread.php?t=482409
    There are always going to be areas that work well wsome carriers and not so well with others. Thats just real life. The bottom line is, out of all the major carriers, there is only one that spends more money per year on their network than they spend on their employees! Im currently out of the industry, but I’ve worked for each of the big three in some capacity. In my opinion, more bars in more places is grounds for at&t to be sued by everyone who has their service. Including me!

  • durham4556

    I have had sprint, tracfone, and tmobile and i garantee at&t wireless is the best out there..

  • Don Louie

    All these “best out there” are silly, just pay it’s the best for you. Stop being sheep/lemmings. The travels to MI, IN, NV, TN and GA while living in IL, no lie there have been probs but for the most part I can make calls

  • Kittychick314

    Raising the bar, yeah right! Ever since I’ve switched from Verizon to AT&T I’ve been getting nothing but dropped calls, poor reception and frustrated. Thanks AT&T…

  • Robert

    I have AT&T. For the past month my family (3 phones), friends, and I have been receiving the message “Call can’t be completed as dialed” Message 2, OR01GN. None of us have been doing anything different when dialing. I sometimes it takes 3 to 5 times dialing to get past this message and complete the call. I have contacted AT&T numerous times resulting in NO help and hours wasted on the phone with them.
    We never had this problem with Cingular!
    Has anyone else had this problem?
    Robert
    Vancouver, WA
    Has anyone else had this problem?
    Robert
    Vancouver, WA

  • Shane

    With T-Mobile travel in Europe is easy. I went to London and several cities in Germany and never had a problem. You can use T-Mobile international roaming at like .99 per minute which I did for my first trip and then I got smart. I found that if you are over 6 months into your contract you can call T-Mobile and they will give you a code to unlock your phone from their network that way you can just buy a cheap prepaid SIM in the country you are going to and pay like 3 cents a minute. In London I bought a Virgin Mobile prepaid SIM for like 5 pounds and it cam with 5 pounds worth of airtime so it was basically free. The best part was that incoming calls were free so I could talk as long as I wanted as long as the call was incoming.

  • EZ

    it’s a matter of opinion, at&t works just fine for me.

  • Chris

    I see no one defending Alltel. Alltel is also a CDMA network and here in the Carolinas it works absolutely flawlessly. You can travel on the interstate at 70 and talk for hours without dropping. AT&T which I now have works great if your sitting still. Get in a car and move though and it will drop about every 10 – 15 minutes give or take. Sprint only works along interstates.. T Mobile just bought out Suncom here in SC and I have heard nothing but bad opinions since as most people here in Myrtle beach were Suncom as it was the original carrier for the town. Now people are outraged. I like AT&T customer service, there are alot of problems with at&T however everyone there is always nice. I had problems with Alltel and Sprint and those people acted like they were doing me a favor by even talking to me.
    As far as Verizon goes, eventhough I read they recently merged with Alltel, I just do not like them as if you travel to another market, there is a chance the phone will not even recognize you as a customer. This happened to a friend of mine who visited form Va. Once she turned her phone off and back on here. Verizon forgot her….. I agree with those who say different regions of the country plays a significant role and if your traveling to Europe etc a lot.. LOL well I hope you have problems you rich f’er……

  • davis iceman

    I have had all of the cell phone companies virign mobile (uses SPRINT network) THEY SUCK THE WORST I ROAMED EVERYWHERE OFF OF VERIZONS NETWORK and didnt get service in my basement.i had tmobile for about 1 year they are horrible too. now i have att and verizon. i got to say verizon i great except for if yu has less thn 3 bars forget aobut makeing or recieving a call, ATT COMPLETLY SUCKs CINGULAR was awesoem never had a dropped call in the 4 years i had them then SUCKY att came back and they runined everything i always drop calls i swear ATT DIE AND BRING BACK THE GOOL OL CINGURLAR.for call quality when virgin mobile wasnt roaming and just using sprints network and had full coverage had crystal clear phone quality. with verizon it was good unless it had les than 3 bars all u would ifnd was dropped call att/cingular it crysttal clear if u hav almost full bars and u DONT DROP THE DANG CALL. then tmobile they were ok sounded like analog service never got converage anywhere i wuld always ending up roaming on att. overall i liked sprint and cingular verizon is just flat out OVER PRICED

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