T-Mobile says, “Screw Gustav! We ain’t lettin’ that bad sumnabitch take us down!”

General

Reallyz. T-Mobile has taken a lot of preemptive measures to try and ensure that their network will be able to withstand the almighty power that be Gustav. Here’s a recap of what T-Mobile is planning on doing, and what they’ve done:

  • Mobilized all necessary resources to restore service to its customers and emergency first-responders if its cell sites are affected by the storm.
  • The T-Mobile Incident Command Team stands ready at the Birmingham Command Center and at locations throughout the Southeast and in Texas to mobilize teams of technicians and engineers as soon as post-hurricane conditions permit.
  • In the event of widespread power outages, T-Mobile has thousands of gallons of fuel accessible and ready-to-roll into the affected areas to power cell site generators and company repair/transport vehicles, and for other emergency circumstances.
  • To help protect its core network, T-Mobile is fortifying its network switch operations serving the Gulf Coast – including its switch in the New Orleans market, which remained operational through Hurricane Katrina, as well as in Mobile, Ala.
  • T-Mobile has several Cells-On-Wheels (COWs) pre-staged in neighboring markets to move in and provide additional wireless communications capacity in the hardest-hit areas.
  • T-Mobile will monitor evacuation efforts and routes, and will take steps to increase wireless capacity in those areas as customers move inland.

All in all, awesome steps to increase the chances of folks making phone calls in an emergency situation. Due to the mass exodus of people that fled Louisiana though, we’re not sure things like adding wireless capacity will help. Also remember people, don’t rape the network! Text, don’t call unless absolutely necessary! Stay safe.

17 Comments
  • Robert

    Hopefully this weather isn’t near as bad as it was three years ago but kudos to tmobile in trying to make sure they are prepared. Do the C.O.W allow for att roaming? Hopefully the cmda carries have a plan.

  • Johnnybebad

    http://newsreleases.sprint.com/phoenix.zhtml?c=127149&p=irol-newsArticle_newsroom&ID=1192112

    Considering how many first responders depend on IDEN Sprint has plans.

  • Jdslim

    Now tell me that Tmobile doesnt care about thier customers. I dare you.

  • Glenn

    Sprint has been known to do all of that plus more anytime there was an emergency.

  • Jdslim

    Typical roaming is allowed when subscibers travel outside of their coverage area not when there is no coverage. I would hope Att wouldnt leave their customers high and dry, yeah i know bad choice of words, but if that might be the case they wil still be allowed to make calls out to 911. l would imagine in a case like this both ATT and Tmobile willow allow for such roaming ok maybe not ATT.

  • RAS

    I get a mental picture of one asshole corporate ass-kisser in the data canter, playing the role and making speeches to all the folks working there. Telling them how we won’t let this storm defeat us, blah blah blah. The data center people just want to go home and be with their families during this dangerous storm, but this one butt-head is determined to keep them all there. It’s an “Office Space” moment! :D

  • Lily

    http://www.mobiledia.com/news/36374.html

    This is just the tip of the iceburg on what T-Mobile provided for those who were devastated by Katrina. When people were stranded with no way to contact their loved ones, T-Mobile opened their doors, as well as dozens of brand new phones, activated sim card on their own corporate account, and allowed hundreds of people to make calls to get in touch to let everyone know that they were ok. I am happy to see that they will continue with this type of courtesy when Gustav hits.

  • bluemonq

    @RAS: On the other hand, I’m thinking more along the lines of the speech from Independence Day, delivered by a Bill Pullman look alike :D

  • rickster

    Regarding the Sprint customer, above…

    I was in NOLA as soon as they would let us in, to help family recover what they could from their (former) house.

    At the time, I was a Sprint customer.

    The _only_ place in or near Gretna (where we were) that could get a Sprint signal was – strangely enough – the doormat in front of a closed Payless shoe store.

    Walk off the mat, and the signal wasn’t there.

    So imagine, you have policemen, National Guardsmen, the odd regular person such as myself – and we’re all squeezing onto that mat so we can call family and let them know we were OK.

    That’s the Sprint that I know….

  • downsouth821

    The only problem is, here in louisiana T- mobile gets horrible coverage to begin with.

  • Charles

    “sumnabitch” … shout out to Berni Mac

  • http://www.bgr.com The Boy Genius

    @Charles

    Totally!

  • Michael Rekoff

    Cell phone communication also play an extremely important roll in the deployment of emergency relief efforts. There are many benefits to having working cellular coverage immediately after a disaster event in terms of facilitating the numerous teams of relief workers that converge on these areas. In addition to possible infrastructure damage, I believe simple overloading of the networks plays a large role in disrupting the service. Glad to see your article comment on this, if only in passing. I’ve been involved in relief efforts and often the only way to communicate/coordinate with team members has been through text messages, as for some reason this stays operational when voice won’t work. The subject of how people should use/treat the cellular networks during/after an emergency event warrants further articles on the subject.

  • sapper

    Calls can’t get through a packed network. Text can wait in line for their turn, that’s why text is nore reliable in this instance

  • cobalt

    I was glad to see this article, and I agree with what Michael said.

  • kerrie

    Heres a kicker–tmobile talks big, however myihusband is in kenner la and he (having tmobile) is the only one without service everyone around him has service on their phone. Calling customer service was also a riot all they could say is were sorry and that we do not know when services will be available, but crews are working on it. what about there so called “cows”. in this day and age this should not be happening again.

  • Blackula

    I just got back home from houston evcauting hurricane gustav and trust me, t-mobile didnt let me down at all. got a good strong signal through my travel to houston to my family who stayed in houston after the move of katrina. i wanted to stay in houston, but nothing doesnt say New Orleans Ya’ Dig. Just got my power back on today and this is the first site i got on to check on my daily tech news. keep up the good work BGR and Tmo thanks for being there for your users in the Dirty South. 504 fo lyfe.

blog comments powered by Disqus